Scan complete, Tap continue. Excludes broadband faults and broadband network outages. Your broadband speed. Community; Volt. WiFi Max is an add-on service you can get with any Virgin Media broadband deal. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. <link rel="stylesheet" href="/support/help/check-services/styles. Are the Booster pods free? Virgin Media advises these. That’s the fastest WiFi guarantee of any major provider. Click here to learn more! Search Search. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. Directed to virginmedia staff. I've had a look on our side, and it appears that the Pods are. Here’s how: 1. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. - Not all support team members are aware of this information when providing assistance. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. Networking and WiFi. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. 12 January 2021. Account - Mobile. Learn more. on 11-07-2023 21:26. 1 ACCEPTED SOLUTION. 2. Hi I recieved my 2nd WiFi pod today. 0 Kudos. Boosters use the electrical mains circuit in your home to. Virgin Fibre Areas only. From there, the setup is nice and simple. If you have wired boosters, you can skip to step 2. Learn more. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. on 01-05-2023 13:10. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. How to set up a Virgin Media Hub. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin Fibre Areas only. I am in the unfortunate position of having to split the 2. 0 Kudos. Scan complete, Tap continue. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. 2. Speed. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Then Start the scan again. A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Connect the coaxial cable to your new Hub and secure it with a. 01-04-2023 01:12 - edited 01-04-2023 01:46. Yay!!! ConnectApp now working. Welcome to Virgin Media’s help and support page. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 7 hours ago; How can I get a Wifi Pod in Networking and WiFi 8 hours ago; Told to wait 14 days before ordering Pods. 0 Kudos. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tudor. The difference is night and day - I receive 150-200 mbit in every corner of our 7. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Stream: Up. WiFi hotspots. If the mesh WiFi Pod’s placed near your device, like your games console, it’s always a good idea to plug it in. Further exclusions & legal stuff apply. WiFi Aerials and Pods. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Please can you try the below steps usng the Connect the app:-. Browse. Browse. RE: Intelligent WiFi Pod. • Then Start the scan again. Excludes broadband faults and broadband network outages. 0c9821507a37ee02. 4 and 5 Ghz WiFi bands to allow a few of my (older) smart devices to work properly. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. on 28-03-2023 06:18. Our new WiFi Max service allows you to have up to 3 pods. 1 ACCEPTED SOLUTION. Options. When settled, move to desired location. While connect to WiFi, Tap I’m ready. Virgin Media services are only available in eligible Virgin Media network areas. Hub5 plus 1 mesh Pod . Forum; Apps. You will get the best results if they are hard wired back to the VM hub with Ethernet cable. Removed it and re added it but still has a flashing light and feels hot to touch. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Hmm. Virgin TV. At least 30Mbps download speeds in every room or £100 one-off credit. CantTesteThis 2 yr. PP01-VM (V1. Pod ethernet. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Speed. My current setup consists of 1gb Hub 4 and 3 wi-if pods. Further exclusions & legal stuff apply. An Engineer could be booked to do it i am guessing, BUT if you are not confident in changing setting on the hub I am guessing they are still set as standard. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. We’re so confident in this technology that we’ve launched. 168. At least 30Mbps download speeds in every room or £100 one-off credit. From there, the setup is nice and simple. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Virgin Mobile. In response to leea56. It’s a simple solution and should work for you. My Virgin Media App. This can mean that a WiFi Pod (black) has a little. £5 a month extra doesn’t sound like much, but £60 a year. Hi, I received my new Hub5 yesterday and have the same issues, 3 pods are now not working. Open the app and follow the steps to complete the set up. Our new WiFi Max service allows you to have up to 3 pods. Re: Ordering Wifi pods. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. . At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. 3. He swapped out my Hub4 for a Hub5 and it's all working. Depends what you mean by "work". It won't allow the connection if you're on a Guest network, VPN or Mobile data. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Dave. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. Thank you. Easy to set up, coverage has. Tap Start the scan. To set them up, you just plug the pod into any regular wall outlet in your home. Signed up to 1G wifi. Wait 2 mintues for Scan. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. WiFi. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. The sounds of stroking and scratching the cardboard box, the tearing of tape an. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wifi Pod not connecting in Networking and WiFi yesterday; NTL World mail not working in Email yesterday; Cable cut by gardener in QuickStart, set up and connections yesterday; Have been trying to order Wi-Fi pods but have been going round in circles on the app need help in QuickStart, set up and connections yesterdayJust remember to leave it off for 10 seconds to reboot properly. 18K subscribers Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth. If so, Tap Optimise. The app’s available to all Virgin Media Broadband customers. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. Some of Wi-Fi recorded at c400mbps which I rate as v good. Any help would be much appreciated. 4GHz WiFi. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Check out our guide - How to pay my Virgin Media bill. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide )any issues don't hesitate to contact me contact: techroomuk@gmail. When he ord. We’re so confident in this technology that we’ve launched. Please bear in mind, you can manage your account from here. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. 0. . However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Stream from Virgin Media. Re: Hub 5: Our first ever WiFi 6 broadband router. Up to 3 WiFi Pods if needed. I’m new to Wi-Fi pods. Disconnect your old Hub. You can then run an ethernet cable from a Pod to your device. 1. 4) The network names and passwords both match. 86% network reliability, so the whole household can scroll, meme and stream. The Virgin Media Connect app is the control unit for your WiFi. Open the app and follow the steps to complete the set up. I have. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. There are three models currently sent out by VM. Note the Pods should be beside the Hub to initially pair, once. Our new WiFi Max service allows you to have up to 3 pods. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. If you do need further assistance regarding the pods, please do reach out to us here. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Channel Optimisation must be left on. This pod plugs into a power socket and listens for WiFi signals from the hub. While connect to WiFi, Tap I’m ready. Tap Optimise WiFi now if an option. Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Just remember to leave it off for 10 seconds to reboot properly. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. For all mesh systems which use WiFi to communicate between the nodes, it is best to think of them as a bit like a 'bucket chain' handing off data between the hub and your machine. Reset your Hub to default settings, start it up and running, connect your pod and leave until it's not pulsating the white light. Told to wait 14 days before ordering Pods. • Start the Scan (do this in every room) • Scan complete. The Passphrases of the SSIDs must match. Options. Smart WiFi Pods. Tap Add a room, Tap the room you're in. You can place it in a mains socket anywhere in your proeprty. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. Seems an eminently reasonable request. WiFi pod has been blinking for days now. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. If you’re having problems with our broadband connection, visit our improve WiFi connection page. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. To support these networks, UK cable broadband provider Virgin Media has teamed up with smart home services provider Plume to bring smarter Wi-Fi. Do: use the Connect app to run a super-intelligent WiFi home scan. Then Start the scan again. Hi stiffers . Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. If you have a WiFi booster please follow the next steps to get set up. Wait 2 mintues for Scan. Pods connected within a few minutes and no more flashing lights. £8p/m extra or included with Gig1 or Volt. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I note from other forum posts this is not an uncommon situation and would be grateful for any. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Gaming Support. Re: Wifi pods. Then Start the scan again. Verdict. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. @Jamierawlings LOL Its and massive VM **bleep** up, the answer is no, was told twice one had been sent out then told they couldn't because old pods were on system, then told they had been removed and one was ordered. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. Some of the extra benefits for O2 customers can also include free speed boosts and double mobile. I have included a diagram below to. They use your home’s electrical wiring to boost the WiFi signal in the room. Forum; Apps. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. Plug the other end of the power cable into a wall socket. My Virgin. John. 1) - Same as PP01-VM as far as I can tell. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. I now get excellent WiFi throughout my house. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Recieved my Wifi-Max Pod before Christmas but decided to leave set-up untill after Christmas just incase of any issues. Networking and WiFi. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 6. 2 weeks ago. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 6 minutes ago; Booster pod in QuickStart, set up and connections Saturday; Wifi pod issues in Networking and WiFi Saturday; Hub 5 - Pods cannot connect in Networking and WiFi Saturday; Internet down. However best to try it in the same. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. If you haven't changed these, then your devices may automatically reconnect. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Only VM call them ‘pods’ they are really wireless access points or a mesh network. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Tap Add a room, Tap the room you're in. <link rel="stylesheet" href="/support/help/check-services/styles. 4) All Pods will work in exactly the. 1-50g0d6722-prod-cuillin. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. We will run further diagnostic checks and we may send a technician to your home to check that your WiFi Pods are set up to give you the strongest possible WiFi signal. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin media pod is an intelligent #wifi extender. I managed to get a live chat yesterday. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Do: use the Connect app to run a super-intelligent WiFi home scan. Disable WiFi - Netgear. It does its usual light cycle, then it does a few blinks of a bright blue light. Networking and WiFi. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Options. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. As a Volt customer with Virgin Media and O2 mobile, I understand these are free of charge, and I. Virgin sent me the hub 4 a few days ago as part of my volt benefits. The free update further develops Virgin Media Wi-Fi execution by empowering the switch to advance its association and offer the sign. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. in QuickStart, set up and connections 6 hours ago; 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 19 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi FridayOptions. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. The pods can only be sent out one at a. on 11-07-2023 18:26. TV. My Virgin Media App. How to set up the Pods. Dual Ethernet port pod is flashing blue, other 2 flashing white. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. 11. . How to get your Virgin Media Wi-Fi booster for free. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Pod will need reactivating on the New Hub - on your account so. Hub 3: Reset Hub back to Factory Settings. Instructions say it should connect within 10 minutes. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Watch: Get the best WiFi experience. Connect the power cable to the back of your pod. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Intelligent WiFi Pod: up to £86 per unit. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. ago. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. Hi there, Im looking for help with my broadband / WiFi pod set up in my home. Our new WiFi Max service allows you to have up to 3 pods. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. . After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. The advice provided regarding the location of the WiFi Pods is definitely correct, but we recognise it's not always possible to place them exactly halfway and will be different for each individual property. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. You need to use the Connect app to identify the need for Pods. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. The best way to get perfect connectivity in the "garden shed" is to run external grade Cat6a ethernet cable from one of the Hub ports out and down to the shed and lust plug a wireless access point on the other end of the cable - job done - for £30-40. on 26-07-2022 12:43. I have situated my router in the hall. Tech Room UK 7. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. I have just upgraded to Hub 5 from Hub 3. The connection lights will appear orange on both devices, before eventually flashing green. Virgin Fibre Areas only. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. Considering ordering one. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Hi @jm300. Virgin Media Price Guides. The WiFi Booster will start copying your Hub’s details. Here you can change your network name (SSID) and password, choose which. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . Reset Hub password. Home Phone. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hi @David1984 . Options. The SSIDs must be the same and broadcast enabled. The SSID must be password protected. Wednesday. Tap Add a room, Tap the room you're in. 1 ACCEPTED SOLUTION. For those who live in. ), the quieter the radio & the poorer the WiFi.